Steven W. Stevenson
swsteve@cts.com
CAREER OBJECTIVE:
Information Technology Management
SUMMARY OF QUALIFICATIONS:
Areas of expertise include:
| · Project planning | · Writing maintenance procedures |
| · Negotiating service and support contracts | · Training new technicians and users |
| · Staff management | · Coordination between vendors |
| · System problem resolution | · Supporting mobile users |
Experience installing, configuring, and project planning involving the
following programs, computers, and systems:
| · MS Windows NT4 | · Compaq servers |
| · Citrix Metaframe | · Novell 3&4 |
| · Web Servers | · MS Exchange Server |
| · Ethernet switches | · MS SQL Server |
| · MS Office Suite | · Routers and VPN (Cisco) |
PROFESSIONAL EXPERIENCE:
Eco Soil Systems, Inc. 1999 to present
Manager Information Systems, IS Department
This is a hands on management position covering all areas of technology for Eco
Soil Systems. The primary responsibility is for a mixed environment network
including NT, Novell, Citrix Metaframe, and an IBM AIX system. Coordinated the
smooth transfer of computer systems with the sale of our Turf Partners
subsidiary to J. R. Simplot. Coordinated with executive staff to contain IT
costs by a balanced use of internal staff and external vendors supporting three
different accounting systems, all the telephone systems, all the data
communication systems and all the computer systems. Upgraded our INTERNET
connection to allow remote network access, personally installed and configured
our VPN equipment. Ongoing plan to migrate from Groupwise to MS Exchange for
email services, and an ASP based, consolidated accounting system.
Doctor Design Inc., 1997 to 1999
Information Technology Manager,IT Department
Responsible for a 300+ node NT/Unix network with INTERNET and WAN connectivity.
Successfully managed the constantly changing computer requirements of a high
tech engineering firm. Coordinated the conversion from simple IP based mail
system to MS Exchange using MS Outlook98 for the primary mail client. Worked
with staff to improve the reliability of the backup and recovery systems.
Planned the upgrade of network infrastructure to allow for future expansion and
eliminate congestion bottlenecks. Selected and maintained the hardware
standards, and approved all DDI's computer equipment purchases. Key team member
in transition from DOS MAS90 to Oracle Financials accounting system.
Coordinated interface with local, long distance, PBX and cellular telephone
vendors. Consolidated local and long distance phone service with AT&T for
increased reliability and reduced costs.
Foster Wheeler Energy International Inc., 1992 to 1997
Manager Networking Technologies, CNE, IT Department
Responsible for 200+ node PC, MAC, and HP Workstation LAN with multiple WAN
links to a 5000 node global network. Monitored and tuned 3.1x and 4.1 Novell.
Assured a disaster recovery plan was in place. Key participant in selection and
implementation of new Global WAN after Foster Wheeler purchased Ahlstrom
Pyropower. Configured WAN routers and setup DNS servers to allow seamless
Internet access from network PCs. Reduced local LAN network down time,
achieving 100% availability, by standardizing the majority of PC
configurations, and by replacing non-standard equipment with Novell certified
servers and interface cards. This increased efficiency allowed network growth
without additional staff.
Systech Corp. 1988 to 1991
Hardware Support Manager, Customer Service Department
Provided both direct customer hardware support and coordinated operation of the
repair depot. This included staff training, customer problem resolution,
special product modification, identification of manufacturing and engineering
product problems, maintained repair depot test equipment and coordinated
assembly of prototype units. Worked on RS232 and proprietary ARCnet issues in
UNIX based mini computer market. Trained staff in fiber optic termination.
Coordinated resolution of issues between in-house and customers' engineering
staff.
Adage Inc. 1981 to 1987
Branch Manager, Western Region Customer Service
Responsibilities included the installation, alignment and repair of Adage 6000,
4000, and 3000 graphic workstations and display terminals. Managed customer
service technicians, onsite at aerospace firms in IBM and VAX environments.
Implemented a preventative maintenance program that reduced daily calls by 50%.
Successfully relocated 200 CAD/CAM workstations at Northrop Advanced Systems
Division. Move completed with minimum down time.
PREVIOUS EMPLOYMENT:
A series of positions in Electronics and Customer Service including experience
with Control Data Corp., Pacific and General Telephone in PBX Key Phone
Installation/Repair.
MILITARY:
Electronic Technician (ETN2), U.S. Navy
Maintained HF, VHF, and Microwave Communication Equipment.
EDUCATION:
Novell CNE training, A.A. Degree Santa Monica College, TQM trainer, various
technical, business, and management seminars and classes. Member of NPA
(Networking Professional Association) since 1993.
REFERENCES: Available on request.